Client Account Manager (Large Customer Sales - Big Box Retail)

Quick Facts

• Role: Client Account Manager (Large Customer Sales - Big Box Retail)

• Team: Big Box Retail vertical within Large Customer Sales

• Collaboration: Works with Client Partner and Ad Ops on campaign execution and optimizations

Description

Own client relationships and lead end-to-end campaign launches for Big Box Retail advertisers on the Reddit platform. Partner with Client Partners and Ad Ops to troubleshoot delivery issues, provide KPI-driven recommendations, and drive year-over-year revenue growth. Advise brands and media agencies on awareness and direct response media plans while sharing client feedback to help shape the ads product roadmap.

Responsibilities

• Collaborate with Client Partners to meet and exceed clients’ marketing goals

• Proactively manage and deepen relationships with agencies and direct clients to drive Reddit revenue growth

• Lead campaign launches end-to-end and deliver optimization recommendations

• Serve as the primary internal point of contact for account operations (revenue delivery, troubleshooting, escalation)

• Educate brands and agencies on Reddit’s value proposition and best practices

• Consult clients on awareness and direct response objectives; help craft media plans

• Work with Ad Ops to ensure effective campaign delivery and resolve technical hurdles

• Analyze campaign performance data, audience/competitor insights, seasonality, and trends to recommend KPIs

• Represent and advocate for client needs with cross-functional stakeholders

• Aggregate and share client feedback and campaign metrics to support the native ads product roadmap

Requirements

• 5+ years of experience in advertising sales and account management

• Retail industry client experience preferred

• Strong understanding of the customer marketing funnel and traditional marketing ecosystem

• Comfort analyzing diverse problems and data

• Understanding of digital measurement, tracking fundamentals, and mobile measurement partners

• Tenacious, entrepreneurial approach to product, process, and client challenges

• Experience building relationships with external partners

• Exceptional communication and interpersonal skills

• Ability to work in a fast-paced, unstructured environment

• High attention to detail

• Excel proficiency preferred

• BA/BS degree or equivalent work experience

Benefits

• Comprehensive health benefits

• 401(k) matching

• Home office workspace benefits

• Personal & professional development funds

• Family planning support

• Flexible vacation and Reddit global days off

• 4+ months paid parental leave

• Paid volunteer time off

Compensation (U.S.)

Base salary range: $105,000–$147,000 USD. Eligible for equity (RSUs) and commission.