Senior CRM Account Executive

Quick Facts

• Role: Senior CRM Account Executive (CRM Prime AE)

• Focus: Enterprise CRM solutions sales with technical fluency

• Travel: Up to 50%

Description

Drive transformational sales opportunities for CRM solutions by leading discovery sessions, delivering demos, and shaping value-based deals that map to customer priorities and use cases.

Build executive relationships, run customer business reviews, and advise customers so they can confidently invest in ServiceNow CRM—resulting in measurable business outcomes.

Responsibilities

• Sell to line of business owners across call center & customer service, field operations, Revenue Operations, and Sales organizations

• Develop relationships with customer executives and decision makers to understand CRM priorities and purchasing processes

• Create account and territory plans to identify priority customers, growth opportunities, and actions to pursue them

• Lead client relationship mapping and orchestrate account strategy across a broad virtual team

• Act as a trusted advisor by understanding customer business goals and recommending how CRM solutions help achieve them

• Run Customer Business Reviews (CBRs) to understand use cases and objectives, adoption, and expansion opportunities

Requirements

• 10+ years of sales experience in software or solutions sales

• Proven ability to establish trusted relationships with current/prospective clients and other teams

• Experience producing new business, negotiating deals, and maintaining healthy C-level relationships

• Track record of high quota attainment and consistently hitting annual sales targets

• Experience leveraging or critically thinking about integrating AI into work processes, decisions, or problem-solving

• Experience promoting a customer success focus in a “win as a team” environment

• Willingness to travel up to 50%

Benefits

• Base pay range: $130,650–$190,550 (plus equity when applicable)

• Variable/incentive compensation (OTE) and benefits

• Health plans, flexible spending accounts, 401(k) with company match, ESPP

• Matching donations, flexible time away plan, and family leave programs

Additional Information

Work personas may be flexible, remote, or required in office depending on role needs. Reasonable accommodations are available for candidates who need support during the application process.