Lead Client Director, Strategic Healthcare (Payer)

Quick Facts

• Role: Lead strategic Client Director for Healthcare Payer accounts (enterprise, multi-year transformation)

Description

Lead and own enterprise C-suite relationships and serve as the single point of accountability for multi-year transformation initiatives. Build and execute long-term account strategies aligned to client priorities, translating complex customer challenges into actionable plans. Drive top-line growth through value-based storytelling tied to Customer Account Contract Value (CACV) expansion and measurable business impact.

Responsibilities

• Own and manage executive-level relationships; act as primary liaison between client and internal business units
• Lead development and execution of long-term, multi-year transformation agendas aligned with client priorities
• Apply industry expertise to identify and address customer challenges and guide strategic account planning
• Drive growth through value-based storytelling focused on multi-year CACV expansion
• Develop and oversee account strategy and growth roadmaps for large, complex enterprise clients
• Lead and coordinate cross-functional teams (Account Executives, Solution Consultants, Product, and Customer Experience)
• Link customer outcomes to business and financial impact to demonstrate value realization
• Use a consulting mindset to advise clients on transformational opportunities and measurable results

Benefits

• Base pay guideline: $173,340–$225,020, plus equity (when applicable), variable/incentive compensation, and benefits
• Health plans including flexible spending accounts
• 401(k) with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs