CRM Account Executive (Senior)

Quick Facts

• Senior CRM Account Executive role focused on selling CRM solutions
• Drives discovery, value-based selling, and measurable business outcomes
• Builds executive relationships and manages accounts/territories
• Travel up to 50%

Description

Own sales execution for ServiceNow CRM by leading discovery sessions, conducting customer business reviews, and delivering measurable outcomes aligned to customer priorities and use cases. You will have the technical fluency to present, demo, and provide confidence for customers to invest in CRM solutions, while shaping account strategy across a virtual sales team.

Responsibilities

• Sell to line of business owners across call center & customer service, field operations, Revenue Operations, and Sales organizations
• Build relationships with customer executives and decision makers to understand CRM priorities and purchasing processes
• Develop account and territory plans to identify priority customers and growth opportunities
• Lead client relationship mapping and account strategy across virtual teams (Sales Specialists, Solutions Consultants, Success resources, Partners, Marketing)
• Advise customers as a trusted advisor on how ServiceNow CRM supports their business goals
• Run Customer Business Reviews (CBRs) to understand use cases, objectives, adoption, and expansion opportunities

Requirements

• 10+ years of sales experience in software or solutions sales
• Proven experience building trusted relationships with clients and cross-functional teams
• Experience generating new business, negotiating deals, and maintaining healthy C-level relationships
• Record of high quota attainment and consistently hitting annual targets
• Experience leveraging or critically thinking about integrating AI into workflows, decision-making, or problem-solving
• Experience promoting a customer-success focus in a “win as a team” environment
• Willingness to travel up to 50%

Benefits

• Base pay guideline: $145,150–$239,500 plus equity (when applicable)
• Variable/incentive compensation and benefits; competitive On Target Earnings (OTE) structure
• Health plans, flexible spending accounts, 401(k) with company match, ESPP, matching donations
• Flexible time away plan and family leave programs