Key Account Manager

Quick Facts

• Role: Build long-term partnerships with event organizers and manage a client portfolio
• Focus: Ticketing, marketing, Cashless, CRM, apps, and data services
• Work: Hybrid model after probation (usually 3 days in office / up to 2 days home office)

Description

As a Key Account Manager, you will develop long-term partnerships with event organizers, manage your own client portfolio, and coordinate with internal teams to deliver agreed solutions. You’ll understand client needs, recommend tailored PLG solutions across ticketing, marketing campaigns, Cashless, CRM, apps, and data services, and grow accounts through upselling, cross-selling, renewals, and retention. The role also includes commercial negotiations, coordinating client requests to resolution and delivery, and keeping portfolio activity up to date in CRM.

Responsibilities

• Build and develop long-term relationships with event organizers, including strategically important partners
• Recommend tailored solutions across ticketing, marketing, Cashless, CRM, apps, and data services
• Grow existing accounts via upselling and cross-selling; own renewals and retention
• Prepare proposals, pricing calculations, and contract documents; lead complex and multi-year negotiations
• Coordinate client requests with internal teams and follow through to delivery
• Plan and review portfolio performance; use sales data and keep client activity and opportunities updated in CRM
• Share client feedback with product and other teams; represent the company at cultural and sports conferences and meetups

Requirements

• 2–5 years of experience in B2B sales or account management (preferably TECH solutions)
• Experience managing a client portfolio
• Strong relationship-building and independent negotiation skills
• Commercial and analytical mindset; ability to work with sales data, CRM, and spreadsheets
• Native-level Czech or Slovak and English at B2 level
• Reliability, initiative, strong organization, and ability to follow through
• Willingness to travel to clients across the Czech Republic and occasionally attend events outside office hours
• Advantage: experience with strategic accounts, complex contracts, and event/ticketing/culture/sports/e-commerce/SaaS sectors
• Advantage: Category B driving license

Benefits

• Hybrid work after probation (typically 3 days in office / up to 2 days home office)
• Extra 5 days annual leave
• MultiSport card (330 CZK paid by you; remainder covered by company)
• Edenred Flexi benefits: 10,560 CZK/year
• Meal vouchers: 124 CZK per working day
• FreshPoint fridge with ready-to-eat meals
• Fully stocked kitchen (coffee, snacks, fruit, etc.)
• Modern Prague office near the main train station; co-working spaces and rooftop views
• Free or discounted tickets to selected events
• Coursera Plus for learning
• Opportunity to join English classes
• Company MacBook
• Team events (breakfasts with leaders, BBQs, offsites, sports, Xmas parties) and open, high-trust communication culture