Patient Services Representative Lead (Cardiology)

Quick Facts

• Role: Patient Services Representative Lead (Cardiology)
• Setting: Outpatient facility (days, full-time)

Description

Lead and coordinate the overall operation of Patient Services, including staffing and work assignments for patient services representatives, assistants, and interns. Support updates to policies, procedures, and protocols to streamline workflow, improve efficiency, and strengthen quality assurance, ensuring timely patient service delivery. Serve as a liaison between Patient Services and staff, physicians, patients, families, and other employees while maintaining compliance with best practices, accreditation standards, and state/federal regulations, including PHI privacy.

Responsibilities

• Coordinate day-to-day Patient Services operations and manage staffing/work assignments
• Support policy, procedure, and protocol updates to improve workflow and quality assurance
• Ensure timely delivery of services to patients
• Serve as a liaison among Patient Services, staff, physicians, patients, families, and other employees
• Ensure services align with best practices, accreditation standards, and State/Federal regulations
• Adhere to organizational and regulatory requirements for privacy and safety

Requirements

• High school diploma or equivalent education/experience
• 4 years of recent relevant experience
• Basic knowledge of insurance policies and procedures and patient billing
• Ability to interpret data and instructions provided in written, oral, diagram, or schedule form
• Outstanding written and verbal communication skills to explain sensitive information professionally
• Time management and organizational skills to prioritize work and meet deadlines
• Broad knowledge of computer applications, including Microsoft Office Suite (Word, Excel, Outlook)
• Ability to prioritize and delegate assignments within standardized policies and procedures
• Ability to work autonomously and collaboratively while managing multiple tasks with interruptions
• Ability to identify, evaluate, and resolve complex issues with little or no precedent
• Ability to ensure privacy of each patient’s protected health information (PHI)

Benefits

• Benefits available (details not specified in posting)
• Pay range: $28.30 to $39.62 per hour (based on primary work location and other factors)
• Regular, full-time days schedule (Monday–Friday)