Lead Cloud Native Developer

Quick Facts

• Role: Lead Cloud Native Developer

• Focus: Lead migration to Amazon Connect Chat and own end-to-end technical delivery

Description

Lead the migration to Amazon Connect Chat, overseeing Amazon Connect configuration and building a custom agent workspace with integrations to Salesforce and Microsoft Teams presence sync. Enable SSO via Entra ID and implement DynamoDB-backed runtime lookups. Own technical delivery quality from discovery through build while leading a multi-discipline AWS/CRM/team delivery effort.

Responsibilities

• Own technical delivery quality from Discovery through Build; present architecture alignment to the SA and timeline/risk to the Delivery Manager

• Break architecture decisions into implementable work items; maintain a backlog aligned to a fixed March 1 deadline and sequencing dependencies

• Hands-on contribution to highest-risk components (e.g., bidirectional Teams sync, Salesforce iFrame auth)

• Run code reviews and enforce implementation standards across the team

• Identify and escalate blockers early, especially external dependencies affecting the critical path

• Ensure QA has testable, documented components; collaborate on end-to-end SIT test cases

• Lead train-the-trainer knowledge transfer so the client can operate the platform post-go-live

• Coordinate with Entra ID/Azure AD provisioning and Bedrock/Lex self-service teams on the agent-availability API interface

• Lead day-to-day technical delivery across Amazon Connect developers, a Salesforce developer, DevOps, and QA

Requirements

• 5+ years hands-on Amazon Connect experience, including contact flows, queues, routing profiles, and the Amazon Connect Streams API; must be able to build and debug contact flows

• Proficiency in AWS Lambda and serverless integration, including DynamoDB, S3, and EventBridge

• Ability to lead delivery teams on time-critical AWS engagements and hold fixed deadlines through sequencing and proactive risk management

• Salesforce integration experience using REST API patterns and event-driven integration (e.g., Lambda/S3 triggers)

• Capability to work with blended IaC pipelines (CloudFormation/CDK plus manual procedures when needed)

• Familiarity with Microsoft Graph API (Teams presence/status) or ability to ramp quickly

• Clear, direct communication; surface risks early and collaborate cross-team without direct authority

• English proficiency at B2 level or higher

Benefits

• Hybrid work mode with opportunity to work remotely within Poland; chance to work abroad up to 60 days annually and possible relocation support

• Career development programs, mentoring and thought leadership programs, certification support (Anthropic, Gemini, GCP, Azure, AWS), and English classes

• Stable pay, Employee Stock Purchase Plan with a 15% discount, health insurance and multisport, shopping vouchers, referral bonuses up to $2,000, and employee events and amenities

• Contractor options available (B2B terms agreed individually)