Senior AWS Connect Developer

Quick Facts

• Role: Senior AWS Connect Developer

Description

Lead a full platform migration from LiveChat to Amazon Connect Chat. Own Amazon Connect configuration for approximately 30 queues and 110 users, including contact flows and a custom agent workspace built on the Amazon Connect Streams API. Implement integrations with Salesforce, bidirectional Microsoft Teams presence sync via the MS Graph API, SSO via Entra ID, and DynamoDB-backed runtime lookups.

Responsibilities

• Design, build, and test Amazon Connect contact flows, queue configurations, and routing profiles per the Solution Architect’s architecture
• Implement and unit-test Lambda functions for Salesforce transcript push, DynamoDB lookups, and agent-availability checks
• Build the custom Amazon Connect Streams API agent workspace (chat handling, case history display, and iFrame integration of the Salesforce URL)
• Implement the Microsoft Teams presence-sync intermediary component using the MS Graph API
• Contribute to IaC pipelines for Amazon Connect resources using CloudFormation/CDK where possible (document manual steps where not)
• Collaborate with Salesforce developers on Salesforce-side objects, REST API contracts, and validation
• Support QA with testable, documented components; participate in SIT and defect resolution
• Create knowledge-transfer documentation so the client team can operate and extend the platform post-go-live

Requirements

• 5+ years of hands-on Amazon Connect experience, including contact flows, queues, routing profiles, and Connect APIs/SDKs; able to build and debug contact flows independently
• Strong AWS Lambda experience (S3 trigger patterns, DynamoDB reads/writes, REST API calls from Lambda)
• Proficiency in JavaScript/Node.js or Python for Lambda development
• Familiarity with the Amazon Connect Streams API or ability to ramp up quickly
• Experience integrating and consuming REST APIs (e.g., Salesforce, MS Graph, or similar enterprise APIs)
• Experience working in a structured delivery team with shared backlog, code reviews, and fixed deadlines
• Strong attention to detail and ability to work independently once requirements are clear
• English proficiency at B2 level or higher

Benefits

• Hybrid-by-design with opportunity to work remotely within Poland; work abroad up to 60 days annually; business-driven relocation opportunities
• Career development programs; mentoring; soft skills and well-being programs; certification opportunities
• English classes
• Stable pay; Employee Stock Purchase Plan with a 15% discount
• Benefits package (health insurance, Multisport, shopping vouchers) and referral bonuses up to $2,000
• Offices with entertainment/relaxation zones and perks (table tennis/football, free snacks, coffee)
• Corporate, social, and well-being events (benefits for employees only; B2B contractor terms agreed individually)