Lead Cloud Native Developer

Quick Facts

Role focuses on leading a full migration to Amazon Connect Chat, owning technical delivery from Discovery through Build and coordinating integrations and SSO.

Description

Lead the migration from LiveChat to Amazon Connect Chat, including Amazon Connect configuration, a custom agent workspace, and integrations with Salesforce and Microsoft Teams presence sync. You will own delivery quality, break architecture into implementable work items with a backlog aligned to a March 1 deadline, and lead hands-on work on the highest-risk components.

Responsibilities

• Own technical delivery quality from Discovery through Build; present architecture alignment to the SA and timeline/risk to the Delivery Manager.
• Translate architecture decisions into implementable work items; maintain a dependency-aware backlog under a March 1 deadline constraint.
• Contribute hands-on to highest-risk components (e.g., bidirectional Teams sync, Salesforce iFrame auth).
• Run code reviews and enforce implementation standards.
• Identify and escalate blockers early, especially external dependencies (Entra ID app registration, Salesforce team access, Bedrock API contract).
• Ensure QA has testable, documented components and collaborate on end-to-end SIT test cases.
• Lead knowledge transfer (train-the-trainer) so the client can operate the platform post-go-live.
• Coordinate with Entra ID/Azure AD provisioning workstream and the Bedrock/Lex self-service team on the agent-availability API interface.
• Lead day-to-day technical delivery across Amazon Connect developers, a Salesforce developer, DevOps, and QA.

Requirements

• 5+ years of hands-on Amazon Connect experience, including contact flows, queues, and routing profiles, plus Amazon Connect Streams API; able to build and debug contact flows directly.
• Proficiency in AWS Lambda and serverless integration using DynamoDB, S3, and EventBridge.
• Experience leading delivery teams on time-critical AWS engagements with deadline-focused sequencing and risk management.
• Salesforce integration experience with REST API patterns and event-driven integration using Lambda/S3 triggers or similar.
• Ability to work with blended IaC pipelines (CloudFormation/CDK, plus manual steps where needed).
• Familiarity with Microsoft Graph API (Teams presence/status) or ability to ramp quickly.
• Clear, direct communication; ability to surface risks early and collaborate cross-team without direct authority.
• English proficiency at B2 level or higher.

Benefits

• Hybrid work by design; remote opportunity within Poland.
• Up to 60 days abroad annually and potential business-driven relocation opportunities.
• Career development programs, mentoring, soft skills and well-being programs.
• Certification support (Anthropic, Gemini, GCP, Azure, AWS) and English classes.
• Stable pay; Employee Stock Purchase Plan with 15% discount.
• Benefits package (health insurance, multisport, shopping vouchers), referral bonuses up to $2,000.
• Office amenities and events, including social and well-being activities.
• Contractor option available; terms agreed individually (B2B).