IT Support Specialist

Quick Facts

• Customer-facing IT support via email and phone
• Resolve issues related to virtual servers, Pohoda, and remote desktop
• Progress through certifications and training

Description

You will provide IT support by communicating with customers and handling their requests and problems related to virtual servers, Pohoda (accounting software), and remote desktop. The role also includes working on assigned projects with other teams and gradually becoming certified within the department. Basic IT knowledge is expected, and you’ll learn additional skills on the job.

Responsibilities

• Communicate with customers via email or phone
• Analyze, resolve, and process client issues (virtual servers, Pohoda, remote desktop)
• Collaborate with other teams on assigned projects
• Progress through a path of certifications and expand expertise

Requirements

• Excellent communication skills (in person and by phone)
• Ability to self-present and handle difficult customer communication situations
• Basic IT knowledge to quickly orient in systems
• Helpdesk/support experience is an advantage
• CRM and SQL Server experience is an advantage

Benefits

• Daily fresh breakfast at the workplace
• Multisport card at a favorable price
• 5 sick days
• Partial work from home
• Meal allowance (stravenkový paušál)
• Regular training and certifications
• Company events and team-building activities