IT Support Specialist (Corporate IT & Infrastructure Administrator)

Quick Facts

• Role: IT Support Specialist (Corporate IT & Infrastructure Administrator)

• Focus: Day-to-day corporate IT support and technical office infrastructure

• Collaboration: Full-scope contractor (IČO), Mon–Fri 9:00–17:00

• Work site: Prague 4 – Pankrác (City Tower)

Description

You’ll provide hands-on support for everyday corporate IT needs—preparing computers and workplaces, managing user accounts and access, and troubleshooting common hardware and connectivity issues. In addition, you’ll administer networks and online services (servers, domains/hosting, shared storage, cloud services, backups, security, and camera/panel systems) and help with office setup, equipment management, and vendor coordination. The role is broad and practical, with strong emphasis on ownership, clear communication, and continuous improvement.

Responsibilities

• Provide daily IT and end-user support (PCs, printers, monitors, accessories).

• Prepare and configure workplaces, applications, and user access for new and departing employees.

• Manage phones, mobile plans, and VoIP; communicate via ticketing tool and corporate chat.

• Diagnose faults and decide whether to fix via configuration, repair, replace, or escalate to service.

• Monitor open requests and keep colleagues informed.

• Administer corporate network and Wi‑Fi; manage servers and online services.

• Manage domains, hosting, shared storage, cloud services, and backups; verify restore capability.

• Maintain security, access rights, and protection of company data.

• Update systems/applications and address service outages.

• Troubleshoot internet connectivity and corporate network access.

• Oversee camera system and information panels.

• Perform minor web content/technical edits via CMS.

• Support office and workplace setup (cable/workstation preparation, network cabling and equipment connections).

• Manage inventory of equipment and supplies; procure equipment and coordinate warranties/repairs.

• Coordinate external vendors and occasional support for other locations.

• Maintain equipment issuance/return records and configuration/equipment documentation.

• Track hardware, licenses, services, renewals, and payments.

• Create simple guides, documentation, and regular status reports.

• Standardize procedures, reduce repeat work, and use AI/automation where helpful.

• Review paid services and licenses to prevent waste/duplication.

• Plan scheduled maintenance and equipment refresh tasks.

Requirements

• Technical mindset and systematic troubleshooting approach.

• Reliability, independence, and attention to detail.

• Basic orientation in computers, operating systems, and standard office applications.

• Basic knowledge of networks and internet services (IP, DNS, DHCP, Wi‑Fi, VPN).

• Basic cybersecurity habits (passwords, MFA, access rights, recognizing phishing).

• Ability to work with spreadsheets and technical documentation.

• Clear, patient communication with non-technical colleagues.

• Ability to organize work, set priorities, and update others on progress.

• English reading skills for documentation and routine communication with technical support.

• Driver’s license (Group B).

• Ability to assess urgency and plan the day accordingly.

• Discretion with company data and internal access.

• Ability to describe issues to vendors and ensure follow-through.

Benefits

• Varied work with visible results.

• Space for your ideas, innovation, and improvement proposals.

• Influence on equipment, tools, and workflows.

• Opportunity to grow across multiple IT areas through real tasks.

• Daily collaboration with colleagues and direct feedback.

• Contractor work (IČO) with a Mon–Fri 9:00–17:00 schedule.

• Competitive compensation.

• Company benefits.

• Friendly team.

• Company laptop and phone.