IT Support Consultant

Quick Facts

• Role: IT Support Consultant

• Focus: technical support, troubleshooting, product testing, and partner/developer collaboration

• Communication: Czech and international partners; English required

Description

You will provide technical support for a software product, analyze reported problems to identify root causes, and work with partners and developers to verify fixes. The role includes handling tickets and technical queries, participating in remote sessions for configuration and issue analysis, and testing new versions and components to ensure they work as expected.

Responsibilities

• Solve technical requirements and ticket requests

• Analyze issues, find causes, and propose solutions within the product and related IT technologies

• Respond to technical questions, gather necessary information, and provide ongoing updates to partners

• Provide remote support and join online meetings as needed for configuration and troubleshooting

• Test product versions/components; reproduce reported bugs and verify that fixes work as expected

• Collaborate with the development team by passing technical findings to help precisely describe, analyze, and validate issues/fixes

• Support partner training on product capabilities, configuration, and correct usage

• Provide product feedback on ambiguities, recurring issues, and improvement opportunities for functionality and user experience

Requirements

• IT education (secondary or university) or equivalent practical experience

• Analytical troubleshooting mindset with the ability to break down problems and verify scenarios

• Basic familiarity with IT environments and willingness to learn new technologies

• Clear communication skills for explaining technical problems and asking the right questions

• Practical English for emails, working with technical documentation, and discussing topics during online meetings

• Independence and responsibility: ability to organize work, follow through on requests, and request collaboration when needed

Benefits

• Meaningful work on a real product used in practice

• Know-how sharing team that supports professional growth

• Fair compensation: 40,000–60,000 CZK gross based on experience

• Space for your own ideas and ability to influence the product

• Pleasant work environment (coffee, fresh fruit, and other small perks)

• Additional benefits: meal allowance, employment as HPP or part-time, occasional work from home

• 5 extra personal days in addition to 20 vacation days

• Company events and a friendly team atmosphere