IT Service & Support Specialist

Quick Facts

• Permanent position; Leipzig site
• Focus on 1st-/2nd-level IT support (remote and on-site)
• Windows client support, mobile device management, and ITIL-oriented service process improvement

Description

You will provide efficient 1st- and 2nd-level support for internal users both remotely and on-site, covering hardware, software, and system requests. You will manage incidents and service requests in a central ticket system for clients, printers, mobile devices, Office applications, VPN, and user administration. You will support Windows-based client environments (thin clients and notebooks) and contribute to rollouts, migrations, and IT projects while improving ITIL-based service processes and automation.

Responsibilities

• Deliver 1st- and 2nd-level support for internal users (remote and on-site)
• Process incidents and service requests in the central ticketing system
• Support clients, printers, mobile endpoints, Office applications, VPN, and user administration
• Manage and support iOS devices (iPhones/iPads) and maintain the MDM system
• Support the Windows client landscape including thin clients and notebooks
• Assist with rollouts, migrations, and site-specific IT projects
• Administer the printer environment and coordinate repair/service processes with external partners
• Contribute to service process development (ITIL-oriented workflows, request automation) and support process quality

Requirements

• Completed IT-related training (e.g., IT specialist for system integration or IT system electronics)
• 3–5 years of professional experience
• Very strong Microsoft 365 skills
• ITIL certification (additional IT training is a plus)
• Structured, solution-oriented working style; strong sense of responsibility and service orientation
• Strong communication and teamwork skills
• Willingness for occasional business travel
• Willingness to participate in on-call duty outside regular hours, including nights, weekends, and public holidays

Benefits

• Permanent position
• Flexible working hours
• 30 vacation days
• Attractive compensation with a variable bonus portion
• Company pension plan
• Support/subsidies for childcare
• Job ticket / Deutschlandticket support
• Urban Sports membership subsidy
• Option for JobRad leasing
• Access to a discount platform
• Regular employee events