IT Support Specialist

Quick Facts

• Role: IT Support Specialist (ICT/IT Specialist)
• Focus: Service Desk support, endpoint setup, user support, and gradual involvement in OS/network/database administration

Description

You’ll support colleagues with everyday IT requests through a Service Desk ticketing system and handle common user issues. The role also involves preparing and configuring endpoints, assisting with Windows troubleshooting, and supporting basic server/network tasks under guidance. Depending on your interests, you’ll contribute to database and SQL query work and help maintain documentation and IT asset records.

Responsibilities

• Resolve Service Desk requests: receive, diagnose, and solve routine IT issues; escalate more complex problems and track their resolution
• Maintain and set up endpoints: install and configure PCs, laptops, printers, and peripherals
• Provide user support for common technical problems, access, passwords, and basic software usage
• Assist with operating systems and networking: diagnose typical Windows issues and support basic server/network tasks under experienced guidance
• Work with databases and data: support database administration, SQL query creation/modification, and data integrity checks
• Keep records and documentation: log IT equipment, document changes, and update procedures for recurring situations

Requirements

• Basic orientation in hardware, servers, and networks (IP, DNS, DHCP, switch, router)
• Practical knowledge of Windows: installation, basic configuration, app installation, and troubleshooting
• Interest in IT with a strong desire to learn and grow
• Active, responsible work style: research independently, ask questions, and escalate when appropriate
• Communication skills and patience; systematic work and complete ticket follow-through

Benefits

• Contribution toward commuting
• Help with housing if you are relocating
• 5 weeks of vacation
• Work-life balance with reduced working hours (7.5 hours)
• Company restaurant
• Retirement savings contribution
• Support for further education (language courses, professional development, soft skills)
• Discounted mobile phone plan