IT Support Specialist (1st/2nd Level)

Quick Facts

IT Support Specialist (1st/2nd Level)
Location: Weeze (hybrid work available)

Description

You will be the first point of contact and problem solver for customers across the product range and customer infrastructure. The role includes handling application-specific questions by phone and email, troubleshooting system issues via remote access, and documenting and escalating incidents as needed.

Responsibilities

• First point of contact and problem solver for the full product range and customer infrastructure
• Support customers and answer application-specific questions via phone and email
• Perform remote troubleshooting for system incidents, including problem analysis and solution implementation
• Analyze error/problem cases and forward them to the second-level support
• Document customer inquiries in a ticket system
• Create bugs for the development team and arrange database backups

Requirements

• Successfully completed technical training in IT (ideally IT Specialist for System Integration)
• First professional experience in 1st & 2nd level support
• Basic administration knowledge in Microsoft Server environments
• Microsoft SQL Server knowledge (preferred)
• Strong communication skills and service orientation
• Strong problem-solving skills

Benefits

• Flexible working hours and a hybrid working model
• Free drinks and fruit, in-house canteen, modern team office
• 30 days paid vacation
• Subsidies for fitness studio memberships
• Support for personal and professional development