IT Support Specialist (Hardware/Software)

Quick Facts

• Role: IT Support Specialist (Hardware/Software)

• Focus: Local IT operations support for workstations, peripherals, and production IT systems

• Work style: On-site and remote support; occasional work from home

Description

Provide local IT technical support to users on-site and remotely, ensuring timely and high-quality service for workstation and IT services. You will manage hardware/software support tasks such as PC setup and SW configuration, install and maintain printers and barcode readers, support iOS mobile devices and phone systems, and oversee local backup monitoring for production PCs using Acronis. The role also includes collaboration on security standards/policies and participation in IT development projects and investment planning.

Responsibilities

• Provide IT technical support to local users (in person and remote)

• Set up computers and configure software and production systems; install and maintain printers, barcode readers, and other peripherals

• Handle requests for hardware, accessories, and IT consumables

• Support mobile devices (iOS) and telephone exchange/phone equipment

• Administer and monitor local backups for production PCs using Acronis

• Maintain and develop the local network: ensure connectivity, troubleshoot VPN issues, solve connectivity problems

• Collaborate on security standards and IT policies; support IT development projects, planning, and implementation of ITC investments

Requirements

• Secondary or university education in IT or a technical field

• 3 years of experience in IT support

• Very good knowledge of Windows, Microsoft Office 365, and related desktop/server applications

• Basic orientation in networking concepts and technologies

• Practical experience with Active Directory, Entra, Group Policy, Intune, and Exchange Online

• Ability to identify and resolve hardware faults and communicate with manufacturer support

• Experience working with service desk systems (e.g., Jira, SolarWinds, ServiceNow)

• English proficiency at least B2

• Strong communication skills, ability to explain solutions, assertiveness, and patience

Benefits

• Background and stability of an international company

• Friendly working environment

• Participation in interesting projects

• Exceptional bonuses and premiums

• 25 days of vacation

• Meals supported by the employer

• Pluxee FlexiPass for recreation, relaxation, health, sports, and culture

• Opportunity for occasional work from home