IT Support Specialist

Quick Facts

• Role: IT/Technical Support Specialist (full-time)

Description

You will provide technical support to customers via phone, email, and a customer portal. The position involves diagnosing and resolving issues across software, hardware, and computer networks, handling customer requests and incidents, and collaborating with developers and other specialists on complex problems. You will also create simple guides/FAQs and help customers use products effectively, with opportunities to join product presentations, demos, or webinars.

Benefits

• Salary: 30,000–40,000 CZK gross (based on experience)
• Annual performance bonus
• Full-time role
• Partial home office option
• 25 days of vacation
• Sick days
• Meal vouchers
• Contribution to pension savings
• Company ski trips and cycling events
• Work with modern technologies, including automation and AI
• International work environment
• Opportunity to learn and contribute your own ideas
• Friendly, open corporate culture

Requirements

• Minimum high school education with a diploma (matriculation)
• At least 2 years of experience in technical or customer support
• Required: practical experience supporting software solutions
• Ability to independently investigate root causes and propose solutions
• Good working understanding of software, hardware, and computer networking
• Ability to explain technical details clearly to less-technical customers
• Pleasant, professional customer-facing communication
• Independent work skills with the ability to collaborate with other teams