Technical Support Specialist

Quick Facts

• Role: Technical Support Specialist (hardware/software)

Description

You will provide daily technical support to customers, handling hardware and software inquiries, identifying and resolving suggestions and complaints. You will also support the software department as the communication bridge between customers and SW programmers, ensuring customer requirements are understood and followed up. In collaboration with colleagues, you will propose and create technical solutions and help process projects from customer requirements through preparation of supporting materials for internal departments.

Requirements

• Minimum secondary education (electrical engineering or IT preferred)
• Electrical/technical knowledge
• Ability to work with technical documentation and drawings
• Embedded devices experience (advantage)
• Knowledge of the internal K2 system (advantage)
• Driver’s license category B
• English or German knowledge (advantage)
• Positive, constructive approach; analytical thinking; teamwork
• Very good organizational and communication skills; systematic approach
• Ability to precisely pass on information and communicate effectively

Benefits

• Stable, successful Czech company environment
• Friendly non-corporate culture and supportive team
• Attractive compensation based on experience
• 6 weeks of vacation
• Subsidized meals at the workplace
• Quality coffee on site (freshly ground beans)
• Company breakfast every two weeks
• Large company gathering once per year
• On-site parking
• Very good public transport access (10 minutes from the station by train/bus)