Technical Support Specialist

Quick Facts

• Role: Technical Support Specialist

• Focus: Technical and business support for a sales network, including remote user support and user access management

Description

You will handle technical and business requests from the sales network, provide remote assistance to users using remote connection tools, and support users through access provisioning and a maintained knowledge base. The role also involves creating and updating the knowledge base to improve support quality across a broad sales organization.

Responsibilities

• Resolve technical and business requirements from the sales network

• Provide remote support to users via remote connection tools

• Create and disable user access permissions

• Create and update the knowledge base

Requirements

• Strong communication skills

• Knowledge of desktop OS: MS Windows

• Knowledge of Microsoft Office products

• General IT awareness

• Logical and analytical thinking

• Independent, consistent, reliable work style

• Stress tolerance

• Ability to learn quickly and actively use new information

• Completed secondary education with maturita

Benefits

• Employment with an economically stable employer in the Czech Republic

• Opportunity for development and sharing in the growth of the IT department

• Meal contribution

• Recreation contribution

• Pension contribution

• Life insurance

• Sick days