Customer Care Specialist

Quick Facts

• Handles customer support via chat and email in Czech and English
• Focus on troubleshooting, reproducing bugs, and improving support quality
• Uses an AI support agent and may grow into maintaining it

Description

You are the first contact for customers and stay until their issue is truly solved. You help customers get set up and derive real value from the platform, and you troubleshoot technical problems by reproducing bugs and escalating them with the right details. You’ll also track recurring issues and ensure consistent answer quality and tone.

Responsibilities

• Provide support over chat and email in Czech and English
• Explain the product and help customers complete setup
• Troubleshoot technical issues, reproduce bugs, and hand off actionable reports to product and engineering
• Identify patterns in customer struggles and escalate to the right stakeholders
• Maintain support quality: accuracy of answers, tone, and recurring topics
• Optionally learn to maintain the AI support agent

Requirements

• Customer-first mindset: problem is solved, not just the ticket closed
• Ability to communicate clearly and confidently in written Czech and English
• Calm, steady approach when customers are frustrated
• Tech-savvy with ability to learn new tools quickly and test scenarios independently
• Logical problem breakdown and troubleshooting skills
• Curiosity about AI tools and willingness to learn them

Benefits

• 25 days of vacation and 2 sick days
• Learning budget
• Language lessons
• Multisport card
• Dog-friendly office
• Company events, offsites, and teambuildings