Customer Support Specialist

Quick Facts

• Customer Support Specialist role
• Comprehensive onboarding and support from the start
• Work in a modern Brno office (pet friendly)

Description

You will provide customer support for IT services, helping diagnose and resolve user problems. The role is a great fit if you enjoy IT, can think logically to identify root causes, and communicate clearly both verbally and in writing. Prior call-center/support experience is a strong advantage but not required.

Responsibilities

• Handle customer requests and support needs by phone and in writing
• Diagnose the cause of problems using logical reasoning
• Communicate solutions and next steps clearly

Requirements

• Previous experience in a call center or similar customer support operations (major advantage, not required)
• Positive attitude toward IT with general IT sector orientation
• Logical thinking and ability to diagnose the cause of issues
• Excellent communication skills—verbal and written

Benefits

• Perfect onboarding and help from the beginning
• Interesting work supporting IT services
• Opportunity to gain new experience and room for self-realization
• Training and self-development opportunities
• Modernly equipped office in Brno (pet friendly)
• Respect for the principle of a single direct supervisor
• Quality equipment for smooth work
• Positive team atmosphere in a young collective
• Above-standard benefits