Customer Support Specialist (German-speaking)

Quick Facts

• Role: Customer Support Specialist (Customer care)

• Languages: Czech and German (German required)

• Focus: Email/chat and phone customer support, order & delivery issues, minor complaints

Description

Join a fast-growing European design brand and help shape customer support that delivers a great customer experience. You will respond to customer questions via email and chat, handle phone communication, and support orders, deliveries, and minor complaints. You’ll work with modern AI tools to streamline support tasks so you can focus on customer satisfaction.

Responsibilities

• Answer customer questions (email, chat)

• Communicate with customers by phone

• Resolve orders, delivery matters, and minor complaints

• Ensure every customer leaves satisfied and wants to return

• Suggest and support process improvements

Requirements

• Fluent in Czech and German (German is mandatory)

• Independent, proactive, customer-oriented approach

Benefits

• Fast-growing, young team with real impact

• Customer satisfaction is the top priority

• Opportunities for shared trips to France (headquarters)