Customer Support Specialist (Poland)

Quick Facts

• Role: Customer Support Specialist for Poland

• Primary channels: Chat (and eventually phone)

• Work context: Customer support for a SaaS email-communication platform; collaboration with a Prague team

Description

You will provide top-priority customer care for Poland. You’ll chat with clients and prospects, work directly in the application (test and understand what you recommend), and create help content such as guides, articles, and videos so customers can solve issues themselves.

Responsibilities

• Communicate with clients and prospects via chat (with phone communication added over time)

• Work actively in the app: test, understand workflows, and advise customers accordingly

• Create customer-facing content (tutorials, articles, and videos)

Requirements

• Polish at native-speaker level (spoken and written) + Czech or English for daily team communication in Prague

• Strong communication skills and pleasant professional presence

• Ability to empathize with customer needs and find solutions that genuinely help

• User-level proficiency with Google Apps and Excel

Benefits

• Flexible working hours; first three months include onboarding in the Prague office, then flexible arrangement by agreement

• Career growth as the company expands

• Learning & development opportunities (online courses, trainings, conferences)

• Central Prague location

• Friendly team culture (teambuildings, social time after work)

• Company notebook

• 5 weeks vacation + sick days

• After probation: choose from budget options (Multisport, English classes, Wolt credit)

• Education budget, language lessons, yoga in the office

• Regular teambuilding events

• Coffee and refreshments at the workplace

• Dog-friendly office