IT Support Technician (Intern)

Quick Facts

• Role: IT Support Technician (Intern)

• Team: Internal IT and innovation team

• Work focus: First point of contact for employees; helpdesk, work equipment, and day-to-day IT

• Growth path: Move toward broader IT responsibilities (selected non-critical services) based on capability and interest

Description

You’ll support employees as the first contact for IT requests, handling corporate helpdesk tickets, workplace devices, and day-to-day IT tasks. Over time, you’ll also participate in testing and rolling out new applications, automations, and AI tools. The role emphasizes technical thinking, careful tracking, and clear communication—without requiring prior experience in server, network, security administration, or critical enterprise systems.

Responsibilities

• Receive, log, categorize, and route helpdesk requests

• Clarify missing details, investigate context, monitor resolution progress, and keep users informed

• Resolve common issues using manuals/guides or your own knowledge (e.g., printing problems, mouse issues, application help)

• Prepare, hand over, take back, and securely process laptops

• Issue/collect and record workplace equipment (laptops, phones, SIM cards, monitors, and related items)

• Maintain up-to-date records of devices, users, licenses, warranties, loans, and service visits

• Update and create user guides, FAQs, and basic operational documentation

• Assist with user testing and rollout of new applications, digital solutions, and AI tools

• Identify recurring problems or repetitive manual work and help propose improvements (guides, standards, self-service, automation)

• Escalate complex requests to experienced internal IT staff or external IT partners when needed

• Gradually take on additional tasks as your experience grows

Requirements

• Strong interest in computers, technology, and AI

• Good orientation in Windows and common office applications

• Ability to follow instructions and independently think through the issue

• Can describe problems clearly and document what was tried

• Knows when to continue alone and when to involve experienced colleagues

• Calm, friendly, and understandable communication with non-technical users

• Careful, reliable, patient, and organized approach to ticket/task documentation

• Meets deadlines and ensures requests are completed

• Willingness to learn new applications, procedures, and technologies

• Comfort with Google Workspace and Microsoft 365

• No prior IT practice or IT degree required (technical mindset is key)

Benefits

• Flexible working hours; availability from 9:00 to 16:00

• Occasional work from home

• Support from experienced team members and gradual onboarding

• Hands-on experience with hardware, user accounts, cloud services, corporate apps, automations, and AI tools

• Opportunity to find which area of IT fits you best and develop further

• Varied work in a stable Czech group

• Full-time position in Prague 6 (Karlovarská)