Marketing Specialist (Customer Support & Content Marketing)

Quick Facts

• Role: Marketing Specialist with customer support responsibilities

• Time split: ~1/3 customer support; ~2/3 marketing and growth

Description

You will combine customer support with marketing to help grow a fintech SaaS product for Czech investors. You’ll answer user questions, guide them through the product, and then use what you learn to create better marketing. At the same time, you’ll actively invest and understand the Czech investment landscape so your communication is authentic.

Responsibilities

• Provide customer support (~one third of your time): respond to users, help them navigate the product, resolve inquiries

• Create and manage marketing content: social posts, blog posts, emails, landing pages, short videos, and social media creatives

• Manage and optimize email/newsletter activities and automations; track results and propose next steps

• Collaborate with affiliate partners, content creators, investment platforms, and communities to identify partnership opportunities and support promotion

• Coordinate communication on LinkedIn, X, Instagram, and Facebook

Requirements

• Active investing experience (stocks, ETFs; ideally additional asset classes) and orientation in the Czech investment scene

• Ability to communicate with users clearly, patiently, and in a human way; ensure issues are resolved

• Demonstrated content creation experience (content/social/email or a mix)

• Active daily use of AI tools as part of your workflow

• Excellent Czech writing skills: clear, error-free, with appropriate tone (not corporate jargon)

• Basic data literacy: understand what data says (even if not an analyst)

• Ability to work fully remote and independently

Benefits

• Direct access and close working relationship with the product owners; no middle management or bureaucracy

• Gradual increase in responsibility, with a goal to take ownership of marketing over time

• Real impact: your work affects how many people know and use the product

• Fully remote work with flexible working hours; results-focused culture

• Meaningful product that investors need once per year (tax-related)