Senior IT Support Specialist

Quick Facts

• Role: Senior IT Support Specialist (on-site, 2nd-level support)

• Main focus: Windows workplace infrastructure, endpoint management, and client/network troubleshooting

• Work context: International and innovative environment; collaboration with global teams

• Salary: €42,000 - €52,000 per year

Description

You are the first point of contact for demanding IT topics on site and help provide and continuously improve modern digital workplaces. The role combines service-oriented IT support with technical ownership across Windows-based workplace infrastructure and networking. You will collaborate closely with international teams and support the introduction of new technologies and global rollouts.

Responsibilities

• Manage, administer, and further develop local workplace infrastructure with a focus on Windows, Intune, and SCCM

• Provide 2nd-level support to employees with a high standard of customer and service orientation

• Analyze, troubleshoot, and sustainably resolve incidents across client, workplace, and network environments

• Install, configure, and maintain end-user devices and related hardware and software

• Support operation and optimization of the local network environment (LAN, WLAN, WAN) with global infrastructure teams

• Contribute to regional and international IT infrastructure projects

• Serve as the contact for local IT requirements and technical questions

• Support global rollouts and the introduction of new solutions and technologies

• Take responsibility for partial projects and actively contribute to continuous improvement of IT services

• Provide subject-matter support and knowledge transfer within the team

• Create, maintain, and improve technical and support documentation

• Conduct end-user and colleague trainings

• Work closely with national and international IT teams in German and English

• Actively contribute to knowledge sharing and the further development of support processes and standards

Requirements

• Completed degree in (Business) Informatics or comparable IT training (e.g., IT Specialist for Systems Integration)

• Minimum 3 years of professional experience in IT support, workplace management, or infrastructure

• Very good knowledge of Windows client and server operating systems

• Practical experience with Microsoft Intune, SCCM, and modern remote support solutions

• Basic understanding of networking technologies: LAN, WAN, WLAN, VPN, DNS, and firewall systems

• Experience with ITIL processes (Incident, Problem, Change Management) and common ITSM tools

• Very good German and English (written and spoken)

• Strong customer and service orientation

• Structured, independent way of working

• High problem-solving ability and analytical thinking

• Strong communication skills and enjoyment of working with diverse stakeholders

• Team spirit and willingness to share knowledge

• Flexibility and readiness for occasional business travel

Benefits

• International, innovative working environment

• Direct contact with end users and the opportunity to shape their digital workplace

• Modern technologies and exciting infrastructure projects

• Individual training and development opportunities

• Collaboration in a dedicated international team

• On-site work and salary of €42,000 - €52,000 per year