IT Support Specialist

Quick Facts

• Role: IT Support Specialist (L1/L2 desktop support)

• Work style: Second-level desktop support (remote and on-site)

• Work model: 100% on-site at Greven, fixed office hours

• Contract: Full-time, fixed-term for 12 months with extension option

• Start: Immediately, onboarding in September

Description

Provide second-level desktop and IT helpdesk support for a major automotive IT project. You will troubleshoot hardware, software, and networking issues (Windows, MS Office, printers, peripherals), manage SLA-based service tickets, and configure workstations. Document solutions and escalate complex cases to third-level support.

Responsibilities

• Second-Level Desktop Support (remote and on-site)

• Troubleshoot hardware, software, and network issues

• Process service tickets according to SLAs

• Set up and configure workstations

• Support upgrades, patches, and infrastructure changes

• Document solutions

• Escalate complex cases to Third-Level Support

Requirements

• 1–2 years of experience in desktop support or IT helpdesk (L1/L2)

• Good knowledge of Windows and common business applications

• Basic networking knowledge (TCP/IP, DNS, DHCP)

• Strong problem-solving skills and customer orientation

• Independent and team-oriented working style

• German B2+ (certified)

• English B2+ (certified)

• Valid unrestricted work authorization for Germany

• Maximum 2 weeks notice period