IT Support Specialist (L1/L2)

Quick Facts

• Role: IT Support Specialist (L1/L2)
• Work model: Full-time, fixed office hours, 100% on-site in Berlin (with some remote second-level support)
• Duration: 12 months (with option to extend)

Description

Provide on-site and remote second-level desktop support for Windows environments, resolving hardware, software, and networking issues. Work service tickets according to SLAs, configure workstations, support patches and upgrades, document solutions, and escalate complex cases to third level.

Responsibilities

• Deliver second-level desktop support remote and on-site
• Troubleshoot Windows hardware, software, network issues, MS Office, printers, and peripherals
• Handle service tickets according to SLA
• Set up and configure workstations
• Support upgrades, patches, and infrastructure activities
• Document solutions
• Escalate complex cases to Third-Level Support

Requirements

• 1–2 years experience in desktop or IT helpdesk (L1/L2)
• Good knowledge of Windows and standard business applications
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• Strong problem-solving skills and customer orientation
• Independent and team-oriented working style
• German B2+ (certified)
• English B2+ (certified)
• Valid unrestricted work authorization for Germany
• Max 2 weeks notice period
• Willingness to work on-site in Berlin

Benefits

• Competitive salary and legally required social benefits
• High-profile project
• Referral program
• Free parking