B2B Customer Retention Specialist

Quick Facts

• Role focused on B2B customer retention
• Primarily office-based (about 95%)
• Fixed working hours, no weekends or shifts

Description

You’ll help existing B2B clients stay satisfied and continue the collaboration by acting before contract renewals. The role relies on visible client history in CRM—so there’s no cold calling—and includes training, personal support, and product recommendations when they make sense.

Responsibilities

• Work with clients approaching the end of their contracts and plan how to extend collaboration
• Increase adoption of software the client already owns through training and personal support
• Recommend additional products from the portfolio when appropriate: CODEXIS AI, CODEXIS AGENT, ONEPOST, DATIFY
• Work systematically with client data and history in CRM (no guessing, no cold calling)
• Watch for early signals of reduced activity and respond in time

Requirements

• B2B sales experience; ideally both acquisition and retention experience
• Ability to persuade clients and train them to actually use the software
• Independent and systematic working style
• Comfort working with data and CRM
• Secondary education completed with maturita

Benefits

• ~95% office work; no work taken home
• Fixed schedule without weekends and shifts
• Motivating compensation: fixed salary plus performance-based bonuses
• Stable Czech company background and AI-focused product portfolio that saves clients time
• Growing customer base