Customer Care Specialist

Quick Facts

• Role: Customer Care Specialist

Description

You will be the primary point of contact for existing customers, providing reliable support. You will also coordinate with suppliers, accounting, and other teams, ensuring meticulous administrative record-keeping. The role includes collaborating on internal projects and supporting the development of the company’s back-office system, with the potential to lead it over time.

Responsibilities

• Communicate with existing customers as their trusted primary contact

• Coordinate with suppliers, accounting, and internal stakeholders

• Maintain accurate, careful records for all administrative tasks

• Collaborate on improving back-office systems and processes; may lead the back-office later

• Support daily cross-functional collaboration on internal projects (e.g., marketing, production, logistics)

Requirements

• Experience with back-office or administrative activities (advantage)

• Ability to communicate with customers by phone; empathetic approach focused on customer satisfaction

• Strong drive and alignment with the company’s vision

Benefits

• Work in a close team

• Real influence on the company’s direction

• High trust and full support as part of a dedicated team

• Career growth with no strict limits based on results

• Opportunity to take on increasing responsibility, including back-office leadership over time