Customer Support L1 Support Specialist

Quick Facts

• Role: L1 Support Professional (Customer Support Department)

• Focus: Phone-based customer support

• Locations: Prague or Ústí nad Orlicí

• Start date: Immediately

Description

You will work in the Customer Support department providing phone-based support to customers and helping them with their everyday work agendas. The role suits someone with empathy, a willingness to learn, and solid IT/technical orientation.

Responsibilities

• Provide telephone customer support

Requirements

• Minimum secondary education (SŠ)

• Advanced MS Office knowledge

• General IT awareness (software)

• Ability to learn

• Pleasant and professional communication

• Czech language knowledge at native-speaker level

• English language knowledge is an advantage

• B driver’s license is an advantage

Benefits

• Company-wide training and in-house education (including language courses)

• Career growth

• Motivational bonus system

• Meal vouchers

• 25 days of vacation + 5 sick days

• Pension contribution

• Option to work from home