Customer Support Specialist (Part-Time)

Quick Facts

• Role: Part-time Customer Support Specialist

• Work setup: Fully office-based, onsite

• Schedule: 3 days per week, 9:00–17:00

Description

Provide daily customer support for Zážitky.cz and Zážitky.sk as the first point of contact for customers. Handle communication via phone, email, and chat, support orders and gift package preparation, and manage reservations and voucher operations (exchanges, extensions, and related tasks). Coordinate with experience partners on bookings and resolve questions, complaints, and billing issues.

Requirements

• Fluent Czech (written and spoken)

• Confident, cultivated, friendly communication

• Empathetic, customer-oriented mindset; diplomatic handling of demanding situations

• Independent thinking and solution-focused approach

• Ability to multitask and react quickly

• Willingness to learn new things and work with technologies

• Onsite work in the office required (fully office-based)

Benefits

• Appropriate compensation

• 12 days of vacation

• Additional benefits

• +3 sick days

• Multisport contribution and monthly wellness contribution (1,000 CZK)

• Experience vouchers at special prices

• Opportunity to be part of a small team

• Informal office environment in central Prague (Anděl)

• Team testing of experiences, occasional informal gatherings

• Good coffee/tea and a table full of snacks; summer ice cream in the freezer

• Ideal start: immediately