IT Support Specialist (On-Site)

Quick Facts

• Role: IT Support Specialist (On-Site)
• Work scope: Daily on-site IT support at multiple logistics locations (Říčany – Jažlovice, Ostředek, Olomouc)

Description

Provide technical and application on-site support to users, including hardware/software incidents and requests.

Independently handle operational IT tasks such as user account and access management, and hardware/software installation and configuration.

Resolve more advanced end-user incidents, perform basic network diagnostics, monitor systems and help prevent downtime, escalate complex cases to higher-level support, and maintain knowledge base documentation.

Requirements

• Advanced hands-on knowledge and orientation in IT environments (networking, Windows, applications)
• Practical computer network knowledge and troubleshooting (IP, DNS, DHCP, VPN)
• Czech language proficiency at C1
• Active English for phone and written communication and working with documentation
• Ability to work independently and take ownership of troubleshooting
• Good communication skills and a proactive approach to end users

Benefits

• Motivating financial compensation
• Stable international company background
• Development opportunities in IT and soft skills
• Monday–Friday schedule (8-hour workdays)
• Immediate start or by agreement
• 3-month probation period
• 25 vacation days; possibility to take vacation already during probation
• Meal allowance
• Pension savings contribution
• Discounted refueling at a company station
• Financial bonuses for work anniversaries
• Free seasonal vaccinations (flu, hepatitis)