IT Support Specialist (L1/L2)

Quick Facts

• Role: IT Support Specialist (L1/L2)

• Focus: Helpdesk support for client IT environments built largely on Microsoft technologies

Description

You’ll work on an L1/L2 helpdesk, communicating with clients, handling requests, and resolving issues raised by monitoring systems. The role includes on-site technical interventions (especially in Prague and nearby areas) for installing new technologies or handling requests that can’t be completed via remote management. You’ll also contribute to administration and user support for Microsoft-based environments and gradually learn about networking and server technologies.

Responsibilities

• Provide helpdesk support and actively communicate with clients

• Respond to user requests and resolve incidents indicated by monitoring systems

• Perform on-site installations and technical interventions when remote management isn’t sufficient

• Support administration of client IT environments (primarily Microsoft: Windows, Microsoft 365, workstation and user support)

• Collaborate on new IT projects

• Gradually learn administration of network components and server technologies

Requirements

• Enthusiasm for IT with motivation to learn new things

• Experience in IT support for users or administration of an IT environment

• Knowledge of installation and administration of Windows 10/11 and related applications

• Independence, communication skills, reliability, and a desire to develop IT knowledge

• English at least for reading manuals and basic communication with clients and vendors

• Driver’s license category B and active driving experience

Benefits

• Friendly team and a relaxed company culture

• Exposure to modern tools including Microsoft 365, Windows Server, Active Directory, Hyper-V, VMware, Fortinet, Sophos, Linux, and backup systems

• Opportunities for further education and professional growth

• Ability to work and experiment with the latest Microsoft technologies in a test environment

• Meal allowance, language courses, and Multisport card

• Company events and financial bonuses

• Employment initially for a fixed term of 12 months, with an expectation to continue with an indefinite contract after mutual evaluation

• 25 days of vacation

• After onboarding, occasional work from home (home office)