Senior ServiceNow Architect

Quick Facts

• Role: Senior ServiceNow Architect

• Focus: Enterprise ServiceNow architecture, AI-enabled design, integration and governance

Description

Lead the design and implementation of ServiceNow solutions that improve business performance and help clients work smarter and faster. You will create scalable ServiceNow architectures using platform modules, set standards for development/integration/governance, and advance the AI agenda in ServiceNow projects. You’ll also mentor engineers and support knowledge-sharing activities within the practice.

Responsibilities

• Design and implement cutting-edge ServiceNow solutions

• Translate client needs into powerful, scalable ServiceNow architectures

• Architect and design products/solutions using ServiceNow modules and build reusable IP

• Set standards for ServiceNow development, integration, and governance (quality, security, performance)

• Design for AI and drive AI initiatives within ServiceNow projects

• Guide engineers and foster collaboration, growth, and continuous learning

• Manage practice consultancy artifacts in the Knowledge Base

• Collaborate with ServiceNow, partners, and clients

• Support marketing and knowledge-sharing events (Townhalls, Sales Bootcamps/“SNUGs”)

Requirements

• 12+ years of ServiceNow expertise and delivery of enterprise-grade solutions

• Strong problem-solving mindset in complex environments

• Leadership and ability to drive change within teams

• Proactive learning and staying current with industry trends

• ServiceNow certifications (CSA, CIS, CAD, or others) highly desirable

• Excellent English communication skills (B2+ level)

Benefits

• Hybrid work model with opportunity to work remotely within Poland

• Chance to work abroad for up to 60 days annually and possible business-driven relocation

• Career development programs, mentoring, soft skills and well-being programs

• Certification support and English classes

• Stable pay and Employee Stock Purchase Plan participation (15% discount)

• Benefits package: health insurance, multisport, shopping vouchers

• Referral bonuses up to $2,000

• Office amenities and corporate/social/well-being events