Senior ServiceNow Consultant

Quick Facts

Senior ServiceNow Consultant

Description

Join the ServiceNow Practice to lead the design, implementation, and optimization of ServiceNow solutions for enterprise clients. You will shape intelligent workflows and scalable enterprise architectures by collaborating across cloud, data, and AI practices.

Responsibilities

• Design and implement ServiceNow solutions that drive business excellence
• Leverage the latest ServiceNow platform capabilities to deliver transformative results
• Guide talented engineers and developers; foster collaboration, growth, and continuous learning
• Manage practice consultancy artefacts in the Knowledge Base
• Collaborate with ServiceNow, other partners, and clients to understand needs and translate them into scalable ServiceNow architectures
• Create and design products and solutions using ServiceNow modules, building EPAM intellectual property
• Set standards for ServiceNow development, integration, and governance (quality, security, performance)
• Design for AI and drive the AI agenda in ServiceNow projects
• Support marketing activities, campaigns, and events
• Help organise ServiceNow Townhalls and Sales Bootcamps/‘SNUGs’

Requirements

• 12+ years of successfully delivering complex ServiceNow projects across multiple domains (ITSM, ITOM, HRSD, CSM, etc.)
• Deep knowledge of ServiceNow architecture, integrations, and development best practices
• Effective communication; ability to lead with influence and mentor/grow talent
• Creative problem-solving mindset
• ServiceNow certifications (CSA, CIS, CAD, or others) – desirable
• Excellent written and verbal communication skills in English (B2+ level)

Benefits

• Top tech minds driving innovation in AI, cloud and digital platform modernization
• Supportive team and agile, startup-like culture
• Hybrid-by-design mode with opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Business-driven relocation opportunities
• Career development programs
• Thought leadership, mentoring, soft skills and well-being programs
• Certification support (Anthropic, Gemini, GCP, Azure, AWS)
• English classes
• Stable pay
• Employee Stock Purchase Plan with a 15% discount
• Benefits package (health insurance, multisport, shopping vouchers)
• Referral bonuses up to $2,000
• Offices with entertainment and relaxation zones (table tennis, football), free snacks, coffee
• Corporate, social and well-being events
• Open to working with Contractors; B2B terms agreed individually