Senior ServiceNow Architect

Quick Facts

• Role: Senior ServiceNow Architect

Description

Lead the design and implementation of enterprise-grade ServiceNow solutions using the latest platform capabilities. Collaborate with clients and partners to translate business needs into scalable ServiceNow architectures, and support AI-focused delivery. Set standards for ServiceNow development, integration, and governance to ensure quality, security, and performance.

Responsibilities

• Design and implement ServiceNow solutions that drive business excellence
• Leverage the latest ServiceNow platform capabilities for transformative outcomes
• Mentor and guide engineers; promote collaboration, growth, and continuous learning
• Manage ServiceNow practice consultancy artifacts in the Knowledge Base
• Work with ServiceNow, other partners, and clients to gather requirements and architect scalable solutions
• Architect products and solutions using ServiceNow modules and build EPAM IP
• Establish standards for ServiceNow development, integration, and governance (quality, security, performance)
• Design for AI and support the AI agenda in ServiceNow projects
• Support marketing activities (campaigns, events)
• Organize ServiceNow Townhalls and Sales Bootcamps/“SNUGs” to share knowledge and achievements

Requirements

• 12+ years of deep ServiceNow expertise with a track record of delivering enterprise-grade solutions
• Ability to solve complex problems in fast-paced environments
• Natural leadership that inspires teams and drives change
• Commitment to continuous learning and staying current with industry trends
• ServiceNow certifications (CSA, CIS, CAD, or others) highly desirable
• Excellent written and verbal communication skills in English (B2+ level)

Benefits

• Hybrid work model with potential remote work within Poland
• Opportunity to work abroad up to 60 days annually
• Business-driven relocation opportunities
• Career development programs, thought leadership, mentoring, soft skills, and well-being programs
• Certification support (Anthropic, Gemini, GCP, Azure, AWS)
• English classes
• Stable pay and participation in an Employee Stock Purchase Plan (15% discount)
• Benefits package (health insurance, multisport, shopping vouchers)
• Referral bonuses up to $2,000
• Offices with entertainment/relaxation zones, table tennis and football, free snacks and coffee
• Corporate, social, and well-being events
• Contractor (B2B) work is possible; terms are agreed individually for selected candidates