AI Expert for Customer Service Automation (Voicebots)

Quick Facts

• Role: AI expert for customer service automation (voicebots)

Description

• Design, configure, and develop voicebots.
• Maintain and optimize existing bots.
• Analyze call transcripts to identify opportunities for process automation.
• Build, develop, and maintain the knowledge base used by bots and AI agents.
• Monitor response quality, effectiveness, and bot KPIs.
• Collaborate with the business, IT, and external providers to implement new functionalities.
• Prepare development recommendations based on customer conversation data.

Benefits

• Financial security with employment under an employment contract and a quarterly bonus system.
• Modern, agile, collaborative work focused on results and fast rollout of good ideas.
• VeloActive initiatives supporting an active lifestyle.
• Social responsibility initiatives (e.g., tree-planting program).
• Wellbeing program with free psychological, legal, financial, and coaching support via Mindgram.
• Healthcare program, life insurance, and a sport card.
• English/German/Italian learning on the eTutor platform.
• Hybrid work model.
• Attractive employee banking offer on bank products.