IT Student Assistant (Werkstudent)

Quick Facts

• Role: IT Student Assistant (Werkstudent)

• Focus: Customer IT infrastructure support (Windows/Linux, Microsoft infrastructure, incident handling, documentation)

• Work style: Structured onboarding, flexible hours, remote support and occasional onsite work

Description

Support, monitor, and continuously improve customers’ IT infrastructures. You will help administer Windows and Linux systems, work with Microsoft infrastructure (Active Directory, Group Policy/GPOs, Terminal Server, and Windows client environments), and handle incidents and service requests via a ticketing system. You’ll document work thoroughly and contribute to customer projects from preparation to implementation.

Responsibilities

• Support, monitor, and further develop customers’ IT infrastructures

• Administer and maintain Windows and Linux systems

• Work with Microsoft infrastructure, including Active Directory, Group Policy, GPOs, Terminal Server, and Windows client environments

• Analyze and process incidents and service requests in the ticketing system

• Perform error analysis and drive sustainable problem resolution

• Provide customer support via remote maintenance and, depending on the task, onsite

• Communicate clearly and understandably with customers and colleagues

• Create and maintain technical documentation, standards, and change documentation

• Participate in customer projects from preparation through implementation

• Depending on experience, take on own partial tasks and technical responsibilities in projects

Requirements

• Enrolled in IT, business informatics, or a comparable technical program

• Self-directed, structured, reliable, and pragmatic working style

• Enjoy analyzing technical problems and solving them sustainably

• First practical experience with Windows and/or Linux systems

• Basic knowledge of Microsoft infrastructure, Active Directory, and networking (preferred)

• Clear and professional communication with customers

• Careful, traceable documentation of work

• Willingness to get up to speed on new technical topics

• IT is more than just a side job for you

Benefits

• Flexible working hours

• Varied, practical tasks with the opportunity to take responsibility and bring in your own ideas

• Structured onboarding

• Modern, well-equipped office

• Attractive employee benefits and social benefits

• Long-term perspective beyond your studies