IT Support Specialist (User Support & Infrastructure)

Quick Facts

• Role: IT Support Specialist (User Support & Infrastructure)

• Focus: User support and operational administration of network/server infrastructure

Description

You will provide daily technical support to employees (and occasionally students) via HelpDesk tickets, perform device setup and maintenance, manage user accounts and data backups/migrations, and support operational applications. In parallel, you will administer network and server infrastructure components including VLAN, VPN, DNS/DHCP, basic firewall administration, Windows/Linux servers, VMware virtualization, and monitoring/alerting with Zabbix. You will also handle basic PBX/IP telephony administration and participate in incident/problem resolution with the IT team.

Responsibilities

• Resolve helpdesk tickets and provide technical consultations in person and remotely

• Install, configure, and maintain PCs/laptops, mobile phones, and printers

• Manage user accounts and data in desktop and cloud applications (Windows, iOS/Android, Microsoft 365); perform backups and data migrations during device replacement/repairs

• Support operational applications after onboarding

• Configure and maintain network devices (switches, routers, Wi‑Fi access points) and network services (VLAN, VPN, DNS/DHCP, basic firewall rules)

• Administer servers (Windows Server, Linux) and virtualization environment (VMware): updates, monitoring, alerting (Zabbix), hardware monitoring (iLO/iDRAC), backups, and routine restores

• Perform basic PBX/IP telephony administration: configure lines/devices and handle common incidents

• Systematically handle incidents and problems in collaboration with the IT team

Requirements

• Practical experience in user support (L1–L3) and ability to communicate with internal/external technical specialists

• Knowledge of Windows 10/11, Microsoft 365, iOS/Android, and remote management tools (TeamViewer, Intune/SCCM preferred)

• Experience with LAN/Wi‑Fi administration (switches, APs, VLAN), VPN, DNS/DHCP, and basic firewall administration

• Experience administering Windows Server or Linux and virtualization (VMware/Hyper‑V); understanding Active Directory for infrastructure-level administration

• Basic scripting (PowerShell, Bash) and English reading ability for technical documentation

Benefits

• Diverse, non-routine work with room to manage your own projects

• Young team environment

• Motivating salary with performance bonuses

• 6 weeks of vacation

• Language courses abroad

• Flexible work schedule start/end

• Compensation for exercise: gym, yoga, or physiotherapy

• Internal and external IT training

• Meal voucher contribution and refreshments at the workplace

• Discounted access to faculty recreation facilities

• Sports and development events

• Provided notebook