IT Onsite Support Specialist

Quick Facts

• Role: IT Onsite Support Specialist (m/f/d)

• Work model: Long-term project, full-time onsite

• Location: Campus Munich (Neuperlach)

• Schedule: Monday–Friday

• Start date: Between Nov 2026 and Jan 2027

Description

You will be the onsite face of IT support for campus users, providing first- and second-level support and technical guidance. The role includes handling hardware and spare parts, running IMACR processes for workplace equipment, and performing break/fix hardware exchanges to restore productivity quickly.

Responsibilities

• Operate the onsite support point (Experience Point) with first- and second-level support and user guidance

• Issue, receive, and manage hardware, small parts, and loan devices (including concierge support for VIP users)

• Operate and replenish vending machines and locker self-service systems

• Perform IMACR (Install, Add, Change, Move, Remove) for workplace components such as notebooks, docking stations, monitors, and headsets

• Conduct break/fix hardware swaps (no onsite repairs) to restore workplace availability

• Support local network cabling and simple infrastructure tasks

• Maintain accurate asset and inventory documentation with bidirectional integration to the customer’s asset/config management system

• Coordinate with the customer on site space, access, and inventory requirements for the support point

• Support IMACR/break-fix escalations and coordinate with second-level and manufacturer teams when required

Requirements

• Experience in IT workplace or onsite support

• IT-related vocational training, degree, or comparable practical experience

• German C1 and good English skills

• Strong service orientation, reliability, and a professional, approachable presence

• Availability for full-time onsite work at the campus location

• Familiarity with ticketing/ITSM tools (e.g., BMC Remedy or similar)

Benefits

• Long-term onsite IT support role at a major insurance campus

• Responsible ownership of workplace IT operations at the campus support point