IT Onsite Support Engineer

Quick Facts

• Role: IT Onsite Support Engineer (Second-level onsite IT support)

Description

You will provide second-level onsite IT support in Poland and support global technology initiatives. The role focuses on ensuring smooth IT operations and high-quality user support while handling complex technical issues and improving IT service processes. You will work directly with users, manage incidents, and administer identity and endpoints in Microsoft environments.

Responsibilities

• Provide second-level onsite IT support: device preparation, configuration, reinstallation, backups, deployments, and device replacement
• Manage IT tickets and incidents via multiple channels (in person, email, and online meetings)
• Provide tailored IT support for executives
• Run IT onboarding for new hires: ensure timely access to systems and equipment and share key usage information
• Create, update, and improve articles in the internal knowledge base and technical documentation
• Manage user accounts in Active Directory and other business systems, including more complex administration tasks
• Support local and remote video conferencing and collaboration solutions (Zoom)
• Coordinate with hardware vendors, external partners, and internal teams for quoting, ordering, configuration, and installation
• Provide remote technical support and use ITSM tools, ticketing systems, and IT asset/resource management
• Document and maintain technical processes and procedures to continuously improve IT services

Requirements

• Strong user-service mindset and the ability to de-escalate challenging situations
• Problem-solving skills with strong communication and interpersonal abilities
• Ability to adapt quickly to changing priorities and work independently with limited oversight
• Commitment to continuous improvement of IT service delivery processes
• Strong organization and multitasking ability in a dynamic technical environment
• Broad technical knowledge of Windows and Microsoft technologies, especially Active Directory and advanced user account administration
• Very good knowledge of Microsoft Intune and Microsoft Azure for endpoint management, identity, access, and cloud IT services
• Experience using remote technical support tools, video conferencing tools, and AV solutions for conference rooms
• Experience with ITSM and ticketing/resource management platforms, including ServiceNow
• Certifications: A+; MCITP required; Security+, Network+, and ITIL Foundation are additional advantages

Benefits

• Comprehensive total rewards package designed to be competitive and to support wellbeing and recognize performance and individual impact
• Eligibility for annual bonuses and incentive benefits, health and wellbeing benefits, paid time off, retirement programs, insurance coverage, and other local statutory benefits (depending on position and location)
• Compensation details discussed during the recruitment process