Operations Coordinator (Courier Administration & Support)

Quick Facts

• Role: Operations Coordinator focused on courier administration and support

Description

You will help keep courier operations running by managing daily administration for couriers, including contracts, documents, and onboarding. You’ll support new couriers and help existing couriers with questions, unexpected situations, and occasional technical issues. When something goes wrong, you’ll know who to loop in via Slack to keep operations moving.

Responsibilities

• Handle everyday courier administration (contracts, documents, onboarding)

• Support onboarding and respond to courier questions and challenges

• Coordinate solutions for unexpected situations, including technical problems

• Communicate across couriers, developers, and leadership; stay calm under pressure

• Route issues to the right people in Slack

Requirements

• Meticulous, organized, and able to follow tasks through to completion

• Clear communication with couriers and internal stakeholders

• Ability to work independently; ask when something is unclear

• Comfort with common tools such as Word and Sheets; optionally CRM

Benefits

• Stable team and room to grow and learn new things

• Work that is not routine; daily variety and active problem-solving

• Real impact—see results every day

• Flexible working style with options for home office

• Fair pay with a performance-based bonus

• Healthy team environment without corporate drama

• Preferential collaboration model: employment via contractor (IČO)