Commercial Operations Support Manager

Quick Facts

• Role: Commercial Operations Support Manager

• Focus: Build systems that make the sales team run effectively

Description

You will be the right-hand person to the Sales Director, focusing on system and operational support rather than traveling to customers. Your mission is to manage CRM and sales data quality, coordinate tenders, prepare reports and analyses for leadership, and help standardize processes so the team operates on accurate information.

Responsibilities

• Manage and develop the CRM as a true source of sales information
• Maintain data quality and set standards for the sales team
• Prepare reports, analyses, and sales overviews for company leadership
• Coordinate tenders and public procurement activities so deadlines are not missed
• Create clear account plans for key customers
• Identify opportunities and risks in commercial sales data
• Support salespeople with processes, tools, and CRM
• Reduce operational burden on the Sales Director by taking over day-to-day and system support

Requirements

• Ability to work with CRM systems
• Excel or Google Sheets as a standard working tool
• Enjoy working with numbers, data, and identifying connections
• Ability to bring structure where others see chaos
• Effective communication with sales teams and ability to enforce rules/standards
• Independence and willingness to take responsibility

Benefits

This position is not “just support.” You will have a measurable impact on how the sales organization works, working closely with the Sales Director and helping shape processes used by dozens of people.