Head of Operations

Quick Facts

Head of Operations for large-scale, fast-moving staffing operations.

Description

Own day-to-day operations and help ensure that work runs smoothly, on time, and according to agreed goals. You will lead an operations team, align it with account management and recruiting, set meaningful processes, and manage performance using KPI-driven visibility and continuous improvement.

Responsibilities

• Lead the operations team supporting clients and shift workers
• Set priorities and allocate work to avoid chaos
• Resolve operational problems and prevent issues from lingering
• Support account managers with operational readiness
• Coordinate with recruiting to align client requirements with candidate sourcing
• Define, maintain, and update processes so they are followed and effective
• Track key performance indicators and team performance to find time, cost, and improvement opportunities
• Coach and develop the team while ensuring accountability and task follow-through

Requirements

• Experience managing operations, teams, or processes
• Demonstrated ability to lead people with clear expectations and accountability
• Strong prioritization skills during multiple urgent demands
• KPI experience, including performance evaluation and root-cause thinking
• Ability to manage deadlines and ensure commitments are delivered
• Ability to communicate and coordinate across client/account/recruiting/operations stakeholders
• Comfort with internal systems, reporting, and data; proactive use of tools to simplify work

Benefits

• 4 weeks of vacation
• Multisport discount
• Preferential plan for you and your family
• Work phone and PC provided
• Salary: 60,000–100,000 CZK gross
• Hybrid work possible after onboarding (Mondays and Fridays in office)