IT Operations Team Coordinator

Quick Facts

• Role: IT Operations Team Coordinator

Description

Coordinate day-to-day IT operations for internal users by owning and managing core productivity and collaboration tools and leading the Service Desk team. You will monitor KPIs and SLAs, handle escalations and change communication, and contribute to Service Desk policies and procedures. You will also support team development through feedback, planning, and performance processes while managing hardware stock and end-user endpoints.

Role Description / Responsibilities

• Act as a subject matter expert for tools: Google Workspace, Azure, O365, Make, Jira, 1Password, and Slack

• Run regular team meetings, assign tasks, and support progress tracking

• Monitor team atmosphere and gather, provide, and act on feedback

• Plan development budget and support staff growth

• Execute HR-related operational processes (vacation monitoring, onboarding/offboarding support, performance reviews, appraisal and salary review participation)

• Align people with company strategy and keep the team updated on company news and processes

• Manage day-to-day operations of the Service Desk Team

• Ensure KPIs and SLAs are met for internal stakeholders

• Co-create and monitor Service Desk policies and procedures

• Handle stakeholder queries and escalations

• Manage and communicate departmental change to the organization

• Monitor hardware stock, manage orders, and oversee end-of-life processes

• Handle resource allocation/scheduling and adjust to changing priorities

• Anticipate business-decision impact on team operations and take action

• Coordinate with other departments on shared responsibility areas

Requirements

• Polish (C1) and English (B2) in written and spoken communication

• Experience managing a team of at least 3–5 people

• Experience with Google Workspace, Azure, O365, Make, Jira, 1Password, and Slack

• Experience working in an IT environment (Agile preferred)

• Experience with ITSM or similar frameworks

• Experience with one of: Jira SM, Zendesk, Freshdesk, ServiceNow

• Experience managing hardware asset registry for laptops and accessories

• Experience in fast-changing companies (e.g., software development)

• ITIL Foundation Certificate

• Ability to motivate and grow your team; proactive and collaborative approach

• Experience managing macOS and Windows endpoints

Benefits

• UoP (CoE): WorkSmile platform with selectable perks (e.g., Multisport card, private health insurance, life insurance)

• UoP (CoE): PLN 175 monthly remote-employees lump sum (ryczałt)

• B2B: Discounts on Apple products

• Internal initiatives: workshops, integration events, webinars, knowledge sharing

Recruitment process: meeting with a recruiter, then a technical/manager interview. Disability-related accommodations are available during the process.