Customer Support Specialist (English)

Quick Facts

• Role: Customer Support Specialist (English)
• Location: Kraków (hybrid; 3 days per week in the office)
• Working hours: US support hours
• Contract salary: 5,800–7,300 PLN gross/month

Description

Join a newly established Customer Support team in Kraków and help users of an innovative global software platform. You will support customers via chat, email, and phone, solve product-related questions, investigate issues, document interactions accurately, and contribute feedback to improve processes and the user experience.

Responsibilities

• Support customers via chat, email, and phone
• Help users solve product-related questions and everyday challenges
• Investigate issues and guide customers toward solutions
• Manage customer requests and document interactions accurately
• Collaborate with international teams
• Share customer feedback and suggest ideas to improve processes and user experience

Requirements

• Fluent English (minimum B2/C1)
• Minimum 1 year of experience in a customer-facing role (e.g., customer service/support, technical support, hospitality, retail, operations)
• Excellent communication and interpersonal skills
• Proactive and problem-solving mindset
• Ability to learn new tools and processes quickly

Benefits

• Opportunity to join a newly established team and make a real impact
• International work environment and daily use of English
• Comprehensive onboarding and training program
• Career growth opportunities within a global organization
• Supportive, people-first culture focused on collaboration and development
• Benefits: Medicover Premium, MultiSport Plus, Group Insurance