IT Helpdesk Specialist

Quick Facts

• Role: Hotline / Helpdesk (User Support)

• Focus: Application, technical, and training support for external business clients

Description

You’ll provide user support for contracted customers, including phone consultations and helpdesk ticket handling. The job includes remote troubleshooting via RDP/TeamViewer, cooperating with developers and testers, and supporting newly implemented solutions during rollout and pilot phases.

Responsibilities

• Application, technical, and training support for customers

• Log and manage requests; handle phone consultations

• Operate the Helpdesk system

• Provide remote support (e.g., RDP, TeamViewer)

• Work with problem solvers during transition of new implementations into support

• Coordinate with development, testers, and sales on customer issues

• Help introduce new products and support pilot rollouts

Requirements

• Strong communication skills and ability to find a common understanding with different customer types

• Technical orientation; systems run on Windows and MS SQL Server (SQL knowledge and scripting are an advantage)

• Ability to handle difficult moments calmly and clearly, when needed

• Ability to translate between developers’ technical language and end users’ language

Benefits

• Varied and interesting work

• Long-term collaboration supporting stable and newly rolled-out products/services

• Opportunity to influence the helpdesk process and the company’s customer support image

• Team environment focused on problem-solving

• Room for growth and development based on your strengths

• 25 days of vacation

• 3 sick days

• Meal voucher allowance

• Contribution to Multisport card