Technical Support Specialist

Quick Facts

• Role: Technical Support Specialist
• Focus: Customer support for hosting and e-commerce services (phone, email, chat)

Description

You will provide top-quality customer support by phone, email, and chat, helping clients resolve technical and billing issues and get the most out of the company’s services. You will support launches of new services and troubleshoot hosting-related problems. The role requires readiness for shift work, including nights and weekends.

Responsibilities

• Deliver high-quality customer service via phone, email, and chat
• Support customers regarding the company’s services
• Troubleshoot technical and billing issues
• Assist with launching new services

Requirements

• Very good knowledge of popular scripts such as WordPress and PrestaShop
• Practical knowledge of HTML, PHP, and MySQL
• Knowledge of the Linux operating system
• Good knowledge of HTTP, DNS, SMTP, POP3, IMAP, FTP, and SSH
• Proficiency in the DirectAdmin panel
• Knowledge of WP-CLI
• Hosting knowledge including domains and SSL certificates
• Experience in customer contact
• Accountability, accuracy, and attention to detail
• Ability to solve problems independently
• Willingness to learn and grow
• Availability for night shifts and weekends

Benefits

• Stable employment under UoP contract
• Dynamic environment working on complex projects
• Ongoing professional development and training
• Multisport card (Benefit Systems)
• Private medical care
• Group insurance
• Cafeteria benefits system
• English language course funding
• Lunch subsidies when working from the office
• Day off on your birthday
• ESOP (Employee Stock Ownership Plan) after 3 years, with potential to become a co-owner