Senior Application Support Engineer

Quick Facts

• Role focus: 2nd line application support and operations

Description

Provide 2nd line application support by resolving incidents, problems, and change requests; troubleshoot applications, databases, and system environments; and support releases, deployments, and system changes. Monitor application performance to ensure service stability, coordinate technical activities with internal teams, vendors, and customers, and create/maintain technical documentation and operational procedures while mentoring junior team members.

Responsibilities

• Provide 2nd line application support and resolve incidents, problems, and change requests
• Troubleshoot applications, databases, and system environments
• Support releases, deployments, and system changes
• Monitor application performance and ensure service stability
• Coordinate technical activities and collaborate with internal teams, vendors, and customers
• Create and maintain technical documentation and operational procedures
• Support and mentor junior team members

Requirements

• Higher education / minimum engineer / bachelor
• Very good communication skills
• Good coordination skills
• Ability to work as a team member
• Supervising work of Junior Specialists
• Customer oriented
• Fluent English
• At least 5 years of experience as Specialist supporting applications (analysis and providing solutions for incidents, problems and changes), preferred experience in second line support
• Ability to learn quickly new technologies and business processes
• Knowledge of relational database (Oracle)
• Good knowledge of SQL / MS SQL / PL-SQL
• Good knowledge of Unix / linux and SharePoint
• Knowledge of Documentum platform (for system services based on Documentum)
• Ability to plan and organize work of teams
• Customer oriented
• ITIL Foundation Certificate
• Fluent in at least one of the main IT technologies
• Analytical skills
• General knowledge of software building process
• General knowledge of business processes
• Good knowledge of ITIL and Release Management process (ITIL Foundation Certificate)
• Readiness to work in the project or operations

Benefits

• Participation in interesting and demanding projects
• Flexible working hours
• Great, non-corporate atmosphere
• Possibility to work remote or hybrid (2 days per week from the office)
• Opportunities for development and promotion
• Attractive package of benefits